FAQ

faq

  1. What are your hours?

    We are open Monday-Friday from 6:00 A.M.-3:00 P.M. Please call us at (702) 292-9977 or email us at cutrateglasslv@yahoo.com to discuss your needs and schedule an appointment window.

    TOP

  2. How much will it cost to send a tech to my house to estimate a glass replacement on my window?

    Estimates at Cut Rate Glass, Inc. are always free. No repair, no charge. That is how confident we are in our prices.

    TOP

  3. When will you install my window glass?

    Most windows are installed within one to two business days after measuring. Some window glass must be ordered and may require additional lead time. This generally happens with tempered safety glass for dual pane and single pane window repairs.

    TOP

  4. What does the $99.99 special entail?

    If your dual pane window glass measures up to 24″ x 36″ and it has clear glass, is not tempered, and has no grid pattern then the special applies. This is for dual pane glass replacement only, not frame repair. Low-e glass, colored glass, tempered glass, grids, or shapes have additional charges.

    TOP

  5. Now, I’m really confused. What is tempered glass and what is a grid pattern?

    A1: Tempered glass (AKA safety glass) is heat treated so it breaks into tiny pieces instead of large shards. It is also stronger than regular (annealed) glass, generally four times stronger. It is also required by law in some locations such as doors, showers, and glass less than 20 inches from the ground or a door.
    A2: A grid pattern is the decorative lines that may be inside a dual pane window creating the appearance of little windows. These are also called muntins or French windows.

    TOP

  6. Why is my window tempered?

    If your window is tempered, it is because it is near a door, bathtub, shower, or pool. There are regulations making tempered glass required in certain parts of your home. Any glass used in a door is tempered. Generally, if someone can fall through the glass, it is tempered. All doors, glass less than 20 inches from a door or the ground, all shower door glass, or any window glass located less than 60 inches from a bath tub drain level. If tempered safety glass is required by law, we will only replace the glass with tempered safety glass.

    TOP

  7. How do I know if I have a single pane or a dual pane window?

    If your home was built after 1978, then you will have dual pane windows. Looking at a broken window, you can see if it is a dual pane or not. Dual panes have a spacer between the 2 panes of glass.

    TOP

  8. Only one glass in my dual pane window is broken, do I have to replace both panes?

    Yes, dual pane units are made by sealing two pieces of glass together with a chemical in between, to properly insulate your home. The glass unit is manufactured in our factory, guaranteeing a properly sealed unit. We will only replace a broken dual pane unit with an equal or better-quality glass unit. Our prices are low, but we do not sacrifice quality.

    TOP

  9. Do you repair auto glass?

    No, we only specialize in residential glass replacement, such as window glass. We are also experts in installing framed and frameless shower glass enclosures, and wall mirrors.

    TOP

  10. I have a piece of glass and I would like to bring it in, do you offer cutting services?

    We can cut up to 1/4″ thick annealed (not tempered) glass. We are not responsible if your glass breaks. We charge $10.00 per cut to cut your glass.

    TOP

  11. I would like to see what a three panel shower enclosure looks like; do you have a showroom with samples and displays?

    No, we do not have a showroom, but you can visit our Facebook page to see photos of showers that we’ve installed. (http://www.facebook.com/media/set/?set=a.388909364494510.105184.279379575447490&type=3) We are also on Pinterest, Twitter, Yelp, and Houzz.

    TOP

  12. What type of mirror is best for a wall?

    We always hang 1/4″ mirror on walls. This is the standard for bathroom mirrors.