FAQ

faq

  1. What are your hours?

    Please call us at (702) 292-9977 or email us at sales@cutrateglass.com to discuss your needs and schedule an appointment.

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  2. How much will it cost to send a tech to my house to estimate a glass replacement on my window?

    Estimates at Cut Rate Glass are always free. No repair, no charge. That is how confident we are in our prices.

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  3. When will you install my window glass?

    Most windows are installed within one to two business days after measuring. Under some circumstances we can offer same-day service and it may be an extra charge. Some window glass must be ordered and may require additional lead time. This generally happens with tempered safety glass for dual pane and single panes window repairs.

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  4. I have the $99.99 coupon. What does that entail?

    If you have a dual pane window glass less than 24″ x 36″ and it has clear glass, is not tempered, and has no grid pattern then the coupon applies. This is for dual pane glass replacement only, not frame repair. Low-e glass, colored glass, tempered glass, grids or shapes have additional charges.

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  5. Now, I’m really confused. What is tempered glass and what is a grid pattern?

    A1: Tempered glass (AKA safety glass) is heat treated so it breaks into tiny pieces instead of large shards. It is also stronger than regular (annealed) glass, generally 4 times stronger. It is also required by law in some locations such as doors, showers, and glass less than 20 inches from the ground or a door.
    A2: A grid pattern is the decorative lines that may be inside a dual pane window creating the appearance of little windows. These are also called muntins or French windows.

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  6. Why is my window tempered?

    If your window is tempered, it is because it is near a door, bathtub, shower, or pool. There are regulations making tempered glass required in certain parts of your home. Any glass used in a door is tempered. Generally if someone can fall through the glass, it is tempered. All doors, glass less than 20 inches from a door, or the ground, all shower door glass, any window glass located less than 60 inches from a bath tub drain level. If tempered safety glass is required by law we will only replace the glass with tempered safety glass.

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  7. How do I know if I have a single pane or a dual pane window?

    If your home was built after 1978, then you will have dual pane windows. Looking at a broken window, you can see if it is a dual pane or not. Dual panes have a spacer between the 2 panes of glass.

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  8. Only one glass in my dual pane window is broken, do I have to replace both panes?

    Yes, dual pane units are made by sealing 2 pieces of glass together with a chemical in between, to properly insulate your home. The glass unit is manufactured in our factory, guaranteeing a properly sealed unit. We will only replace a broken dual pane unit with an equal or better quality within glass unit. Our prices are low but we do not sacrifice quality.

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  9. Do you repair auto glass?

    No, currently we specialize in residential glass replacement. We are also experts in installing frame-less shower enclosures and wall mirrors.

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  10. I have a piece of glass and I would like to bring it in, do you offer cutting services?

    We can cut up to 1/4″ thick annealed (not tempered) glass. We are not responsible if your glass breaks. We charge $10.00 per cut to cut your glass.

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  11. I would like to see what a three panel shower enclosure looks like; do you have a showroom with samples and displays?

    Yes, come into our office weekdays 6am- 3pm to see the showroom and meet with our shower expert. Visit our Facebook page to see photos of showers that we’ve installed. (http://www.facebook.com/media/set/?set=a.388909364494510.105184.279379575447490&type=3)

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  12. What type of mirror is best for a wall and what brand of mirror do you carry?

    We carry Ultra Clear mirror. Starphire (low iron) mirror can be ordered. We always hang 1/4″ mirror on walls.